Your customer care
runs itself.
Minervo answers your customers in the same tone as your team. When something gets tricky, a real Shopify Expert steps in and closes the case — without the customer noticing the handoff.
A team member who never clocks out.
Every email from your Shopify contact form steals at least ten minutes. With Minervo the same email is read, understood and handled in seconds — with the right order, tracking, and product info already in the reply.
It's not a chatbot repeating canned phrases. It's an assistant that talks like you, knows what you sell right now, and figures out on its own when to step back and call in a real Shopify Expert.
The customer writes at 3am and gets a full reply in seconds. Even on Christmas Day. Even on vacation.
Sizes, colors, shipping times. When the customer hesitates, it answers immediately — nine times out of ten the cart closes.
On the Expert plan a real operator handles hot cases. Fewer negative reviews, fewer refunds.
Hours you spent answering customers, now go to product, campaigns, growth.
Three steps, and you're live
No technician needed, no time wasted. Ten minutes the first time — then Minervo works on its own.
One click on the Shopify button and you authorize us in read-only. We see products, orders and customers — your dashboard passwords we never touch.
We give you an address like yourstore@minervo.io. Customers write there and read replies signed with your brand.
In 90% of cases the AI answers in seconds. When things get out of hand, a real Shopify Expert steps in — without the customer noticing.
Ciao Marco, ho controllato: il tuo ordine #3021 è partito ieri e arriva domani entro le 18. Ti aggiorno se vedo qualcosa di strano.
— Il team di Tuo Store
Same treatment
for those who email you.
Every message from your contact form lands in your yourstore@minervo.io inbox. Minervo reads it, understands it, and replies within 60 seconds in your brand tone.
The email is sent from yourstore@minervo.io, not our domain. Looks like your inbox.
We wait a minute before replying — so it feels written by a real person.
When needed, your Shopify Expert steps in. The customer doesn't notice the switch.
The questions that steal your hours now sort themselves out
Always the same ones. Orders, sizes, returns, shipping. Minervo takes them and gives you back the time to grow your store.
Checks tracking, tells the customer the carrier, number and ETA. Done.
Checks stock live on your Shopify and answers exactly.
Reads the product page and answers in detail, like a salesperson would.
Asks you the policy once, then remembers it forever.
Real advice: sizes, combinations, differences between in-stock models.
When the customer blows up, the AI steps aside and hands off to a Shopify Expert.
The chat your customers
have been waiting for.
Turn on the chat and in a second it appears on your store. No code, no theme to touch, no technician to call. Customers write, the AI replies instantly with your products and orders in hand.
No snippet, no code. Flip the switch and the chat is already on your store.
10–15 seconds like one of your team would. It knows every product and order.
If the customer gets heated or the question is delicate, a real Shopify Expert takes over.
Customer comes back the next day? Reopens the chat and continues the conversation.
Color, button shape, text, greeting. Takes as long as a coffee.
Nobody touches your data.
We're an Official Shopify Partner. You connect with Shopify OAuth — the same you use for Google — and we never see your dashboard passwords. We read only what's needed, don't touch anything, and store everything on European servers as GDPR requires.
Plenty of software like this out there.
With real people behind it? Just us.
Not just another chatbot. Real Shopify Partner Experts, flesh and blood, who take over when things get complicated — in Italian, English and Spanish, every day, all day.
We're Official Partners with Experts dedicated to customer care.
When the AI gets stuck, a human operator takes over.
Italian, English, Spanish, French, German. Native-level replies.
Reads your catalog, orders, customers in real-time.
Not just another chat. A real salesperson, no coffee breaks.
Standard chats reply. Minervo sells, handles orders and knows your store better than you. Here's why.
The right plan? The one you need today.
Start free with ten credits already in. No card required.
- 10 credits on first login
- A simulator to play with the AI
- One Shopify store connected
- Two minutes to get going
Credits are used only when the AI actually replies.
What merchants say on Trustpilot
One click and the chat was already on my store. Seriously. First day 12 came in, all handled by the AI. In the week I closed 4 sales that would have been lost in the contact form. What's crazy is customers write in chat way more than they wrote by email.
I run a jewelry e-commerce, evenings I get tons of requests about sizes and availability. With live chat I reply while I'm at dinner. Actually Minervo replies, and does it in 15 seconds with photo and exact price. Sold two in the first weekend.
Customer came to chat cursing because the courier lost the package. Before I could reply, the AI had already passed the baton to the Expert operator. The guy calmed the customer in 3 messages. Then converted him into a 5-star review the next day. Magic.
Honestly didn't think it would work this well. After 2 weeks I stopped checking email every hour. Customers even complimented me on reply speed haha. Recommended especially for food shops, I have an herbal store and product questions are endless.
Customer came in swearing because the courier lost the package. In 2 minutes Valentine from the Expert team arrived, solved it, and the customer left a 5-star review the next day. Crazy stuff. For me every penny is worth it.
Small detail but nice: I chose my brand color and pill shape for the button, and it really looks part of my site. Not one of those cheap widgets you see on other stores. Well done.
I was worried because I'm not exactly technical. Actually took me about 4 minutes to connect Shopify and set my email domain. Only thing: the first week the AI mixed up similar products, then it fixed itself. Now it's perfect.
The AI answers great for orders and product questions, but on complex returns (like damaged products with photos) sometimes it struggles and escalates to the operator. The human team always resolves but I'd like it more autonomous. On Starter, maybe the real jump is Expert.
Before I spent 3-4 hours a day replying to customers. Now 20 minutes just to check everything's fine. Published 2 new collections in a month, which I never did before. Really worth it.
Tiny detail but powerful. Customers think they're writing to us directly. Nobody has ever complained about talking to a bot. Actually many thank me for the 'kindness' of the replies.
Small issue at first with product sync (my fault, weird tags on Shopify). Wrote support and they fixed it in 3 hours. From there, smooth sailing. Had the store for 4 years, this is the first app I actually keep.
Discovered it in a Facebook group of Italian merchants. Skeptical at first because I've tried tons of terrible chatbots. This one is different because it really reads orders and products. Now I recommend it around.
The questions we get most often
How do I connect my Shopify?
You click the Shopify button, authorize Minervo, and you're in. We use official Shopify OAuth — the same you do for Google — and we never see your dashboard passwords. We read only products, orders, and customer info, read-only.
What is the yourstore@minervo.io email?
It's the address we give you. Customers write there, receive replies signed with your brand, and don't notice anything. If you want, we also forward a copy to your normal inbox.
What's the difference between Starter and Expert?
With Starter the AI does everything on its own. With Expert, if a customer gets tricky or angry, a real Shopify Expert — flesh and blood — takes over. If you sell a lot with delicate cases, Expert saves the day.
How do credits work?
Credits are used only when the AI answers. A short reply costs little, an articulate consultation a bit more. If it escalates to the Expert operator, that message costs a bit more. You see everything on your panel, always.
Can I cancel anytime?
Yes, no penalties, no problems. Click cancel on your panel and your subscription ends at the end of the paid month. No retention calls, promise.
How do you keep my customers' data?
On European servers (GDPR), everything AES-256 encrypted. We don't sell it, don't use it to train others' models, and we keep it only as long as the service requires.
Can I try without paying?
Yes. You register, get 10 gift credits, and try everything without a credit card. If you like it, you pick a plan. If not, we part ways.